Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed. Remote work most of the time.
Experience working effectively with a variety of teams cross-company to ensure the best outcome for our customers (ie you’re comfortable working with sales,…
Prep PowerPoint decks for Health Check meetings, QBRs, and event debrief calls with customers. The Digital CSMs support requests from customers and from…
Re-engaging customers who have become non-responsive or stopped using the platform. Providing product feedback internally and introducing new features to…
Assist customers in placing orders, providing product information, and resolving issues. Process sales orders and purchase orders accurately and efficiently.
Collaborate with internal, cross-functional teams (e.g. business development, data, product, new market development) to deliver effective solutions to customers…
Our customers see a 5x increase in e-commerce conversion rates and a dramatic decrease in the time it takes for their customers to make a purchase decision.
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
Conduct regular business reviews with customers to assess their progress, identify opportunities for improvement, and provide strategic recommendations.
Own and manage the successful implementation of our SEO and content packages which serve to optimize our clients’ websites and searchability with digital…
Proactively support your customers by driving business outcomes, identifying opportunities, and surfacing feature requests and insights to our product and…
As the chosen candidate you must have a strong understanding of our Customers’ business objectives and the ability to identify and articulate how our solution…
Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and…
Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform. Glia stock options and competitive salary.
Bachelor's degree in Business Administration, Marketing, or related field is preferred. Ability to build and maintain solid relationships with customers,…
The Associate Customer Success Manager is responsible for complementing Okta's innovations, standard methodologies and capabilities with our valued customers'…
Analyze churn and develop a deep understanding of churn drivers and develop churn mitigation strategies. Experience working with technical customers in the…
Proven experience in design or a deep understanding of the design space. Engage in a deep understanding of each designer's strengths, style, and expertise to…
Keep up with market and industry trends and share relevant information with customers. Conduct case studies, external reviews, referrals, and testimonials to…
Estimated: $74,248 -
$94,015 a year
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