IT Administrator, Network Infrastructure Services
Septodont is a leading manufacturer of dental pharmaceuticals and medical devices. The French-based company employs over 2,000+ people globally. We have six manufacturing plants in France, India, North and South America, and an international distribution network that is dedicated to serving the needs of dental professionals in more than 150 countries. Our North American operations have facilities in Ontario, Montreal, and Pennsylvania. It also has Latin American operations with facilities in Brazil and Colombia.
Our Cambridge, Ontario site is also home to our Novocol Pharma division, which focuses on contract development and manufacturing, specialized in sterile injectable cartridge and combination product manufacturing.
Our employees are our number one asset! We offer developmental opportunities, excellent compensation and benefit programs, discounted gym memberships, work/life balance programs, employee recognition, social events and spirit days.
Reporting to the IT Leader, Network Infrastructure Services, the IT Administrator is a subject matter expert with strong experience in network infrastructure services, and oversees all aspects of global network infrastructure design, administration, maintenance, security and service continuity. This position will provide hands-on support in all the network and network security-related operations as well as helping support teams for escalated issues.
For internal applicants: This is a Level 9B position.
- Provides excellent customer service by way of hands-on end-user support including Level 2 and 3 support
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Escalates issues internally and/or with external vendors when required to ensure timely resolution
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Models expected behaviors, supporting a service excellence culture
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Seeing everything through the lens of the customer
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Paying attention to the physical environment because everything speaks
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Providing service delivery that will create service wows
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Independently prioritizes and executes work, using the IT ticket system and team objectives, and proactively tracks and reports on activities and projects
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Strives to ensure highest level of secured operational condition and availability, in a proactive manner, in all the following areas:
Global Network Infrastructure
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Proactively manages the networks (LAN, WAN, WiFi and site Internet connectivity) and equipment including in-cloud and on-premises, in compliance with IT policies and standards (working with ISPs and third-party service providers involved with network support, installation, and upgrades across all SEPTODONT sites globally)
Monitoring
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Ensures availability of all global network equipment and appliances to maintain continuous operational awareness
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Maintains interfaces between monitoring, reporting, service level management and asset management
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Investigates, diagnoses and resolves issues in the area of network infrastructure monitoring using troubleshooting tools and techniques and referring to external suppliers when necessary
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As a member of the team owning the global infrastructure and network performance monitoring solution, takes responsibility for the availability, maintenance, and evolution of the agreed monitoring tool
Patching
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To reduce security risks and increase overall stability on our IT systems, ensures regular patching across all global network infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment and follow-up
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Reports to IT management in a timely manner for incidents (including breaches) or significant warnings
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Provides recommendations on the selection and implementation of new technologies
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Acts as a mentor to other IT network administrators and technicians providing guidance and training on company IT network infrastructure services and related technologies
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Participates in continuous improvement activities related to the IT Network Infrastructure services, collaborating with the appropriate IT Infrastructure & Operations and IT Security teams
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Provides smooth execution of network infrastructure services, by means of proactive communication, planning, following agreed prioritization of workload, focusing on continuous improvement
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Demonstrates the company mission, vision and values statements, policies, and current standard business practices
Education:
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Bachelor’s degree or diploma in Computer Science or relevant area
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Industry standard certifications or training are an asset (i.e. CCNA, Fortinet, Azure Network, ITIL)
Skills:
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Knowledge of one or more scripting languages or coding expertise (PowerShell, Shell, Kusto) is an asset
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Specialist skills in TCP/IP inter-network and L2/L3 switching design and operations
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Agile in thought and action with the ability to tackle difficult problems analytically and to make well-reasoned technical suggestions
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Knowledge of Agile, Lean, or Six Sigma methodologies applicable to continuous improvement
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Strong team player with a "can-do" attitude
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Proactive way of analysis and problem diagnostics
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Capability of producing good quality specifications and documentation
Self-learner, motivated and able to master new technology in areas of responsibility -
Fluency in English; French is an asset
Experience:
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Minimum 5 years of IT network administration experience with diverse enterprise environments
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Pharmaceutical, food, or cosmetic industry experience is considered an asset
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Good understanding of network infrastructure architectures with security by design
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Industrial IT experience is considered an asset
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Experience implementing modern network technologies such as SASE including SD-WAN, FWaaS, CASB, ZTNA, SWG is an asset
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Managing public and private IP addresses for VMs, configuring and orchestrating network resources in a hybrid cloud environment
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Previous knowledge and experience of Azure cloud networking, Aure Monitor and security will be an added benefit
Permanent
2- College
2-5 years
English (3- Advanced)
North America, Canada, Cambridge
25 Wolseley Court N1R 6X3 Cambridge
