The Implementation Manager - Voice, reporting to, Senior Manager Voice & Video, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input; resulting in the development of detailed engineering plans, estimates, budgets, specifications and schedules to evaluate and implement new systems and technologies.
The successful incumbent is accountable for the ongoing monitoring and planning’s that drives Northwestel’s operations force: availability management, configuration management, capacity management to ensure adequate network and OSS (Operational Support Systems) capacity is provided for current and future needs.
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.
Implementation (75% of role)
Through review of business plan objectives for specific technologies, the incumbent designs and develops detailed plans according to company standards for capital projects including unit testing & exception handling, developing installation specifications and detailed cost estimates including support packages consisting of support procedures, training, spares and vendor support.
Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, develop work schedules and priorities (for internal staff and/or contractors).
Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures; performs systems testing and acceptance of project. Evaluates skills and engages either internal personnel (or) contactors to perform work functions. Conduct work site inspections and maintains build quality through audits.
The incumbent is responsible for developing proposed network designs for review and consideration; creating detailed circuit orders based on network designs and documenting any “as-built” network construction.
While adhering to ITIL change management guidelines the Implementation Manager is responsible for submitting Requests for Change (RFCs) including Methods of Procedures and Roll Back plans for Network Changes associated with project work; as well as participating in Change Advisory Board meetings as a Subject Matter Expert.
Provides third level technical support to various projects and areas of the organization.
Capacity and Availability Management (20% of role)
Responsible for managing capacity and availability of assets to ensure planners have information to develop technology business plans.
The incumbent is responsible for tracking and generating asset information required for planning purposes including predicting replacement, enhancement of assets based on age, return on investment, performance and capacity while developing best practices (CNPs).
Provide support through Incident Management including assisting in resolution of any escalated incidents and resolution of reoccurring incidents or problems with the current network.
Business Planning (5% of role)
Provide input and solutions to Strategic planners, steering teams, the portfolio management team, and the overall ITM business plan. The Implementation Manager is a key contributor to the strategic planning process.
Develop Implementable plans including descriptions of the underlying business need and solution, as well as a High Level estimated project plan including resourcing, cost, timeline, and business value.
Assess technological business needs on a case by case basis, utilize that assessment to develop business cases for technological solutions.
Maintain technology menu through approving devices for specific applications including IOS versions and levels; maintain, support and enforce technology approval process.
Knowledge And Skills Required
Experience with service provider level SIP Networking, trunking, peering, quality of service, and associated voice technologies.
Experience with Session Border Controllers (SBC), SIP trunk, and hosted/cloud based PBX technologies
Complex design of IP routing/switching (CISCO & Juniper), firewalls, and data security in a Voice network
Experience in a mixed IP Voice and legacy TDM network
Unix/Linux skills with ability to script in Perl or Python
Training and exposure to Ribbon and Metaswitch voice platforms
University degree or technical diploma w/appropriate vendor certifications
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.
As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.
What We Offer You
- Health & Wellness Benefits, Pension Plan, Discounts
- Team Incentive Bonus
- Paid Vacation with a Vacation Travel Allowance
- Work-Life Balance
- Community Involvement
Applications will be reviewed as they are submitted. Posting will remain active until the position is filled