The Regional Base Hospital Program (RBH) under Sunnybrook Centre for Prehospital Medicine is responsible for providing medical oversight through certification, recertification, continuing education, and continuous quality improvement to approximately 3,300 paramedics who are employed by the following services:
Beausoleil First Nation Paramedic Services
County of Simcoe Paramedic Services
Halton Region Paramedic Services
Muskoka Paramedic Services
Peel Regional Paramedic Services
Rama First Nation Paramedic Services
Toronto Paramedic Services
We are looking for an outstanding, self-motivated & solution-focused person for a Business Systems Analyst position. The incumbent will support and coordinate IT-related Business functions, specific technical application activities, database management & analytics under the direction of the Business Systems Manager for the Regional Base Hospital Program. Further, in this role, the Analyst will facilitate Business requirements gathering, find technical solutions for the Program & facilitate the completion of tasks by other Application Associates during peak business demand.
We are seeking candidates with the following attributes:
- Excellent organizational skills
- Strong analytical skills
- Accountable and self-motivated
- Exceptional communication skills (both written & oral)
- A team player with customer service experience
- Willingness to learn new processes, systems, and computer applications
- Flexible & can work independently
Summary of Duties
Project & Task Management:
- Utilize various project & task management tools to manage the life cycle of IT projects
- Create documentation associated with projects (eg: Gantt Chart) & tasks (eg: Tickets)
- Routinely update Stakeholders and Staff and maintain an open line of communication
- Work closely with developers, building new tools, reports and processing end-user requests
Business Functions:
- Confer with Stakeholders & Staff (Medical Directors, Program Managers/Coordinators, and Administration staff) and help identify, document & implement computerized solutions to meet the business needs of the RBH program. These include but are not limited to:
- Developing business requirement documentation
- Finding innovative technical solutions to solve operational needs
- Creating workflows and assisting with technical/operational documentation
- Utilizing various tools to assess the feasibility of a computerized solution in terms of cost, maintenance, and long-term sustainability
- Ensure the proposed solution meets Government & Sunnybrook’s legal, privacy & information security requirements
- Facilitate the rollout of the systems and support staff throughout the implementation process
- Assist in the maintenance of IT compliance documentation such as the Corporate Information Services catalog, error & cybersecurity reports etc.
Database Management, Analytics & Business Intelligence
- Assist the Database Administrators in maintaining the quality and accuracy of several large databases
- Create ad-hoc and scheduled queries based on the needs of the program
- Collaborate with other clinical & data specialists on special QA/QI & research projects
- Coordinate with external developers and maintain databases as needed, including table structure, database schema, data dictionary, source documents
- Assist in the maintenance of database security – ensure privacy according to all privacy legislation
- Conceptualize and create advanced data consumption tools for clinical and operational decision support utilizing business intelligence and machine learning applications such as Tableau, Power BI etc. These include but are not limited to, key performance indicators, graphs and charts, monitors and triggers, data trends
Application Support & Other Duties as assigned
- Provide expert assistance/guidance to end-users which include paramedics, service operators & other RBH staff
- Investigate and identify the root cause of issues within systems and implement fixes in a timely manner, escalating fatal errors to the development team and managers
- Test latest system improvements, ensuring proper permission restrictions and privacy policies are maintained
Qualifications
- 4 years undergraduate degree in Computer Science, Business Technology or Data Analytics
- 2 years of work experience
- Expertise in writing MS SQL queries and database management
- Knowledge of business intelligence, data visualization & analytics
- Proficient in MS Office (specifically Outlook, Word, Excel & PowerPoint), Adobe Acrobat Pro, Google Docs (specifically Google sheets)
- Expertise in the use of Android/IOS/Windows-based devices
- Experience and/or training in Project Management, Privacy Laws & Broader Public Sector Guidelines will be considered an asset
