Sr. Credit and Collections Specialist, Montreal Quebec
Position Summary
Reporting to the Billing and Collections Manager, the Sr. Credit and Collections Specialist will carry out administrative duties related to all North American customers, including customer credit collection communications to both internal and external customers. This is a hybrid position and requires reporting to the Montreal office location at least 3 days a week.
Responsibilities
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Cash application in SAP
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Check scanning and occasional physical check deposits
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Reconciliation of customer accounts
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Customer master data maintenance as needed, including contact information updates in SAP
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Communicate with both customers and team members regarding customer accounts
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Respond to customer and account manager requests
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Track and document payment status of high priority items in real time
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Attend daily meetings with both internal and external customers
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Update and publish daily reports
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Submit monthly invoices to online portals and manage payment status
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Manage and archive customer PO change requests with Account Management Team
Qualifications
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Excellent internal and external customer service skills are required
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Excellent verbal and written communications skills in English and French are required
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Minimum of 5-7 years of professional experience in a similar role
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Bachelor’s degree in accounting, business, or a related field is preferred
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Experience with ERP system required SAP experience preferred
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Experience with SAP BI Reporting preferred
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Strong software proficiencies’ Microsoft Excel required
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Strong analytical and problem-solving skills
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Ability to prioritize workloads and the flexibility to manage multiple tasks and deadlines
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High value on teamwork and professionalism
