POSITION TITLE: Manager, Patient Care Contracts
REPORTS TO: Director, Patient Care Contract Management
POSITION STATUS: Permanent, Full-Time
COMPETITION NUMBER: 23-A-012
POSTING DATE: September 26, 2023
CLOSING DATE: 4:30 pm, October 5, 2023
CARE AND BE CARED FOR- THIS IS YOUR HOME
Reporting to the Director, Patient Care Contract Management, the Manager, Patient Care Contracts position is responsible for negotiating, managing, monitoring and evaluating contracted service provider performance according to established Government/ministry directives, service provider/vendor contractual agreements and Home and Community Care Support Services (HCCSS) goals and objectives. Responsible for participation in establishing and managing the contract management framework for contracted service providers and vendors. Provides leadership/mentorship for patient services, quality risk colleagues, and service providers on contractual, service related and/or client issues to de-escalate and mitigate risk. Accountable for implementation and sustainability of new initiatives and programs including revising and developing supporting policies and practices. Provides expert advice to internal and external stakeholders on performance, accountability and patient care procurement matters as required. Demonstrates excellent skills and abilities to develop effective working relationships, provide leadership and build effective teams with both internal and external stakeholders. Also provides project management, direction and leadership to all HCCSS staff as appropriate and direct supervision/mentorship of designated members of the team.
What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan.
Flexible work location [this position can be located at any of our Waterloo Wellington or Hamilton Niagara Haldimand Brant Home and Community Care Support Service offices
What will you do?
Supports the Director, Patient Care Contract Management in instituting local and provincial administrative policies and practices for the ongoing management and oversight of existing contracts, including but not limited to, volume and market share management, contract performance management, and initiation of corrective contractual remedies when necessary to ensure safe, quality care for patients
Contributes to analysis of local and regional system performance within the context of provincial performance goals, and assesses the implications for management of contracted service provider and vendor performance targets
Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or requirements for remedial action in consultation with the Director
Effective management of risk at HCCSS by applying expertise/leadership in the identification, assessment, mitigation and prioritization of perceived and/or actual patient and sector risk situations
- Maintains oversight of contract CHRIS database to meet contractual obligations
Leads and/or collaborates with internal and external stakeholders in quality improvement initiatives
Provides leadership to staff reporting to them as required, and monitors their work, and priorities during projects and assignments; this includes ensuring adherence to maintaining all appropriate and required documentation and record keeping
- Other duties as assigned, including supporting various committees and working groups in achieving the goals of HCCSS and the ministry
Performs on-call support to operational divisions after hours if required
Embodies HCCSS mission, vision and values and applies quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
What must you have?
A degree, in business administration, health sciences, or health discipline
Evidence of continuous learning related to health and/or contract law/ project management
Appropriate accreditation/designation (Ex. CSCMP, RN, BN, PMP).
Master’s Degree an asset
4 – 6 years’ experience in a health care or relevant environment
Experience leading and participating in negotiation of agreements, conflict resolution or arbitration
Proven ability to effectively manage confidential, complex and sensitive information, agreements and contracts
Experience in Contract Law, Broader Public Sector, Ontario Public Sector, and Patient Service Procurement Directives
Demonstrated team leadership and supervisory experience
What would give you the edge?
Experience managing a team in a hybrid work model environment.
Experience working with SPO and Vendor contracts, self-directed care programs, private/home school, hospice, Transitional Care, and retirement home funding processes
Experience performing financial analyses and critical evaluations of complex financial programs
Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators, and familiarity with monitoring approaches, processes or systems.
Candidates who are proficient in both official languages.
What do you need to know?
This position is a Hybrid position and will be required to be onsite in the office as determined by the Employer. The successful applicant must be willing and able to attend onsite as required.
Why Join Us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.
How do you apply?
Interested candidates should submit their resume and cover letter before 4:30 pm on Thursday, October 05, 2023
, stating Competition # “23-A-012- Manager, Patient Contracts” in the subject line of the email, to [email protected]
By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process.
Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests are required to be submitted for review and validation prior to an offer of employment.