Precision Record Pressing is a leading vinyl record pressing company located in Burlington, Oakville, and Toronto, Ontario. We believe our growth and success can be directly attributed to the emphasis we place on service, quality, and innovation and the involvement, commitment, and enthusiasm of our employees.
We are currently looking for a Software Support Administrator to join our Oakville team. This is a full-time, permanent opportunity responsible for ensuring successful implementation and maintenance of Precision’s bespoke ERP software system. We are looking for a positive, energetic person who is highly motivated and wants to work in a team environment!
Please note this is not a programming or development role. Candidates must reside in Canada and be legally authorized to work in Canada without sponsorship now or in the future.
Responsibilities
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Work with the software development team and Senior VP Sales to identify process improvements and system enhancements that support business needs
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Provide first level support for bespoke ERP system’s core modules including Sales, Purchasing, Invoicing, Shipping, Manufacturing, and Packaging.
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Troubleshoot and resolve user issues with bespoke customer portal
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Use project management software to address issues with development team
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Ensure timely resolution of issues with development team
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Work with department managers to identify and review system gaps and weaknesses
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Test and coordinate implementation of software systems changes with users
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Educate users on system functionality
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Monitor system performance and document issues for developers to resolve
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Write detailed documentation of ERP processes
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Work with Marketing Manager and Indie Business Development Manager to continuously improve customer portal functionality and features
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Maintain close relationships with department leaders to ensure best practices for systemic improvements
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Work with external vendors to ensure successful implementation of new procedures
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Participate in regular calls with Senior VP Sales and lead developer
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Prepare and maintain regular progress reports on system developments
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Other duties as assigned
Requirements/Qualifications
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2-4 years experience in a software support role
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Basic experience and understanding of development and/or programming is a plus (example: SQL database queries)
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Educational background in computer information systems or related field
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Proficient in Microsoft Office and Google Business Suite
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Strong self-initiative and work ethic with a drive to achieve sustainable results
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Excellent team player
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Strong oral, written, and verbal communication skills
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Ability to achieve results in a fast-paced environment with shifting priorities
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Strong attention to detail
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Highly analytical thinker with very strong problem-solving skills
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Demonstrated commitment to accuracy, efficiency, organization, and managing multiple projects while meeting departmental goals and deadlines
We thank you in advance for your application, however only successful candidates will be contacted.
Precision Record Pressing is committed to and supports diversity and inclusion practices. We will accommodate any needs under the Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through the application and/or recruitment process, please contact [email protected] to allow opportunity for appropriate accommodations to be made.
