The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Director of Operations to provide coverage during General Managers vacancies or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by Regional Operations.
The Floating General Manager is responsible to manage the assigned hotel’s overall operation through maintaining established cost and quality standards, maximizing profit, developing and retaining employees and exceeding guest expectations. They are responsible to oversee all aspects of the assigned hotel operation including guest relations, front desk, housekeeping, maintenance, accounting, team building, and staff development for the benefit of key stakeholders.
WORKING CONDITIONS: Will be required to travel 90% of the time to different locations that are assigned Will be required to stay overnight at assigned locations.
Must speak French fluently.
Must have reliable transportation.
DUTIES & RESPONSIBILITIES
➢ Oversee day-to-day operations (including all the major operations of the hotel departments).
➢ Majority of time is spent creating financial reports and interpreting and analyzing business records/statistical reports.
➢ Significant portion of time to be spent moving about the property listening and speaking to guests and employees.
➢ Manage all sources of revenue to include rooms, food & beverage, telephone and others. Focus would be maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
➢ Responsible for developing the hotel’s business plans including all sales & marketing plans and monitors the performance of the hotel throughout the year.
➢ Assist the sales force in developing and implementing effective sales and marketing strategies.
➢ Know key account executives and business base. Knows monthly production levels for each salesperson on the staff.
➢ Represent the hotel in the appropriate hotel & tourism associations. Strong sense of involvement in the community.
➢ Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
➢ Responds quickly to changing market conditions and revises strategies accordingly.
➢ Ensure all departments are profitable and maintain strong working relationships.
➢ Respond quickly to guest requests in a friendly professional manner. Follow up to ensure 100% guest satisfaction.
➢ Ensure implementation of brand standards.
➢ Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget.
➢ Control purchases and inventories.
➢ Train, support & coach staff to create a productive, efficient and motivated team.
➢ Recruit, supervise and manage the performance of staff.
➢ Manage Employee Relations of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
➢ Adhere to the Human Resources guidelines for staff optimization.
➢ Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
➢ Implement & maintain all company policies & procedures and is able to effectively communicate them to team members.
➢ Ensure hotel is in compliance with all federal, provincial and municipal legislative requirements.
➢ Occasionally assist in carrying heavy luggage or pushing carts requiring lifting up to 50 pounds.
➢ All other tasks pertaining to this position.
QUALIFICATIONS:
- Strong background in the development & execution of business, marketing & sales plans & operating budgets.
- Proven track record in revenue management, exceeding market share and sales targets.
- Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
- Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
EDUCATION/EXPERIENCE:
Four-year college degree is preferred, but not required and/or equivalent work experience. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement:
Valid provincial driver’s license.
Alcohol awareness certification.
General Manager and/or other certification as required by franchise.
Job Types: Permanent, Full-time
Salary: $80,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Language:
Work Location: On the road
