About Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Compugen is looking for a System/Network Administrator
The System/Network Administrator works as part of a team to ensure all Service Requests and Incidents are processed within SLA timeframes. Functions include configuration, problem determination/resolution, server and device patching. The position has specialized areas of expertise in multiple areas (eg. VMware, Microsoft SQL, Microsoft Azure, Unix/Linux) and good knowledge and experience with wired and wireless network technologies.
This position requires problem solving skills and the ability to automate administration/repetitive tasks. You must possess effective communications skills in order to provide technical assistance and advice to peers and the user community.
How you’ll make a huge impact here - and in your career:
- Research, design, plan and coordinate LAN, WAN, Firewall, IDS/IPS and voice infrastructure upgrades, enhancements, improvements and/or newly required service deployments
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Evaluate network and server performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment.
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Analyze service incidents and problems, identify risks, provide recommendations, and implement solutions
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Prepare and maintain detailed documentation and network and server infrastructure policies, standards and diagrams
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Take ownership of all assigned tickets and drive to resolution; researching and escalating to vendor as necessary
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Enforce and follow Compugen ITSM policies, procedures and best practices.
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Participate in the on call rotation and will require after hours work for planned changes and incident resolution, and provide level support to the IT Operations team
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Secures network/server infrastructure by developing network access, monitoring, control, and evaluation; maintaining documentation
Skills and qualifications, you’ll bring:
A Computer Science degree or equivalent in real-world experience.
- 3-5 years of IT Infrastructure support experience
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Experience with wireless and wireless LAN controllers
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Experience with Cisco wired and wireless technologies
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Experience with Microsoft DNS
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Experience with Science Logic Network Management Tool
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Good knowledge of Microsoft Windows Server
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Experience managing a virtual server environment both on prem and in the cloud
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Superior organization skills and a strong attention to detail
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Excellent technical design and documentation skills
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A willingness to learn new technologies while working in a fast changing environment
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Excellent written and verbal communication skills, and ability to communicate complex ideas to a variety of audiences
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Be effective at managing multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure, along with proven analytical and creative problem-solving abilities
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Strong understanding and knowledge of network security and best practices.
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A strong understanding of ITIL practices
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Excellent customer service skills and a strong ability to diffuse tense customer situations and project a positive, confident outlook
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Ability to work outside of normal working hours on an emergency or pre-scheduled basis.
What you’ll love about us:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers.
We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community.
Most importantly, we love to work hard, and we love to have fun. We’re in it to win it.
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs
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