Job Type: Full-Time, Permanent
Salary: From $45,000
Responsibilities
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Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
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Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
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Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
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Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
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Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
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Responsible for onsite support, agent email & domain transfer, troubleshooting tickets
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Must be onsite during office hours
Qualifications
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Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
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> 1 year of database, network administration, or system administration experience
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Strong knowledge of systems and networking software, hardware, and networking protocols
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Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
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Google Cloud, Microsoft Azure, and Salesforce experience would be an asset
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System administration and IT certifications in Microsoft, or other network related fields are a plus
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Strong problem-solving, communication & customer service skills
About Pineapple Financial:
Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 600 mortgage agents and brokers. As a forward-thinking organization with a strong vision for what’s to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.
We are dedicated to our borrowers as well as our agents and partners, always acting with integrity, honesty, and communicating clearly. We are human, empathetic, and empowering.
For more information on Pineapple, please visit www.gopineapple.com
