TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The QA Lead is responsible to apply the overall testing strategy and test plan for project implementation. He or she is responsible on a given project, to apply defined best practices and testing techniques. As part of the client-facing responsibilities, the QA Lead also owns the UAT testing strategy and is responsible to define the UAT testing strategy and make sure it is being executed correctly. He is the gate keeper for ticket creation by the client and responsible for the coordination of all joint QA activities.
In addition to overseeing the testing activities, he or she reviews, develops and makes recommendations to continuously improve QA processes in adherence to best practices.
Specific responsibilities and tasks will include, but are not limited to the following:
Defines the overall testing strategy for a given client implementation ensuring the different solution software components are tested efficiently; the integration between the software components/systems are tested efficiently and the end-to-end testing is tested efficiently
Works with stakeholder to define the test plan and the test execution
Works with the project manager to establish the testing timeline
Participates in the preparation and presentation of QA test strategy to clients
Point of contact for the client regarding the test strategy
Organizes meetings with the client to review the test strategy, test grids, etc.
Meets with the client to receive their feedback and priorities on the QA’s activities
Manages testing priorities directly with the client QA counterpart
Provides status reports on QA progress, to project manager and client
Develops best practice guidelines regarding test coverage
Establishes the most efficient processes and tools for testing the solution
Develops and tracks quality assurance metrics
Leads, drives and oversees the automation project for all client implementations by coordinating closely with our offshore and onshore teams
Leads the transformation of automated testing into a continuous and efficient end-to-end quality engineering function
Implement strategies to improve efficiency, accelerate time to release, improve software quality, and reduce defect
Coordinate activities related to performance testing for all client implementations with our offshore and onshore teams
Succeeding as a Quality Assurance Lead will require the following core qualifications and skills:
Have a university education in one of the following: computer science, actuarial science or math, engineering, business or any relevant field
Minimum of 8-12 years of experience in Quality Assurance and minimum 3 years as a QA Lead
Certification in Quality Assurance preferred and will be considered an asset
Excellent knowledge of Quality Assurance processes
Previous experience in testing software, including excellent analytical skills and project management skills
Previous experience in creating test strategy and plans for major projects
Experience with agile methods will be considered an asset
Experience with working with offshore resources will be considered an asset
Strong working knowledge of industry standards and best practices for software testing and test automation
Excellent organizational and problem-solving skills, as well as knowledge in the areas of technology and communications
Have a great attention to detail
Excellent verbal and written communication skills in English and French
Available to travel (Canada and US)
Note for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.