Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
Bring your proven leadership skills and knowledge of Health Informatics to this exciting position, where you will have the opportunity work with an innovative and high performing team! As a Lead, Technical Support in the eHealth Virtual Technologies team, you will provide leadership, data analysis and facilitate change management strategies. The eHealth Virtual Technologies team looks to enable virtual care by innovating and establishing a standard and integrated virtual first digital platform. We enable this by developing and supporting solutions and seamless workflows for virtual technologies. We collaborate with the business and clinical leaders to promote best practices in Health Informatics and Virtual Health enablement.
Build your career experience as you:
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Contribute to evolution and enhancement of technologies as Fraser Health’s virtual care technology programs and services expand
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Provide patient education related to the use of virtual care technologies e.g. support patients to participate in virtual visits with the care team, access learning materials, use chat functions to connect with clinicians, and take biometric readings
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Work in a flexible manner to take on emerging needs/responsibilities in a constantly changing virtual health service/environment
- Creatively solve problems related to use of newly implemented and/or leading edge healthcare technologies. Learn to quickly comprehend the functions and capabilities of new technologies and how they impact user experience
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Work closely with clinical users to support their use of virtual technologies as they work directly with patients receiving care at home/at a distance. Work with a variety of key partners with varying degrees of digital literacy/experience
- Become familiar with patient technologies used for triage, intake, virtual visits, virtual rounds, remote patient monitoring, call centers, survey administration, and documentation
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Liaise with leadership teams to solve problems and support deployment of new solutions and prioritize urgent requests in active care environments
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Work at a distance from other remote technical team members, using your well-developed communication skills to reach out to a variety of Fraser Health departments and teams as you solve problems for patients and clinical users
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Provide service to teams at different geographic locations – a valid drivers licence and reliable transportation is required
Here is what we would like you to have:
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Bachelor's degree in Health Information Science, Computer Science, Nursing, or related field
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At least five (5) years recent related experience with supporting and/or deploying technologies in a healthcare environment
- An affinity for continuous improvement, curiosity, and ability to find creative solutions for everyday challenges
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Experience with a variety of healthcare technologies – e.g. clinical information systems, scheduling tools, order entry solutions, virtual visit tools
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Strong verbal and written communication skills
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Good working knowledge of standard Microsoft applications
An equivalent combination of education, training and experience.
This is a Temporary Full Time position with an approximate end date of September 2024. This role is based out of Central City Tower, Surrey, B.C. As this role requires travel to many Fraser Health facilities such as clinics, hospitals, and community centers, a car is required.
Here are more reasons for you to apply:
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A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
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Phenomenal opportunities for support and management roles are available as you advance within the organization.
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A chance to create a difference every day in the world of health care.
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.
We value diversity in the work force and seek to maintain an environment of respect, caring and trust.
Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!
Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Lead, Health Informatics is responsible for leading and managing assigned projects, providing leadership to team members and applying appropriate change management strategies as part of a project. Provides advice, guidance, and direction to an assigned portfolio in the areas of knowledge management, and decision support; in clinical and corporate business areas which includes the development and implementation of application architecture. Provides expertise on enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team leadership.
Responsibilities:
- Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
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Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
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Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
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Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
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Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
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Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
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Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
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Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
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Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies
Qualifications:
Education and Experience
Bachelor's degree in Health Information Science or Computer Science, Software Engineering or related field or equivalent combination of education, training, and experience. Five (5) years of recent experience with business and systems analysis including experience as a project manager. Experience with health and corporate information systems.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:
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Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
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Knowledge of information management, health informatics, business processes, technologies and applications.
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Knowledge of all components of a technical architecture.
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Ability to translate business and/or clinical needs into application architecture requirements.
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Ability to quickly comprehend the functions and capabilities of new technologies.
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Demonstrated knowledge of the project management process and the systems development life cycle.
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Demonstrated decision making ability within complex and diverse issues.
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Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
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Ability to organize work, problem solve, multitask and meet deadlines.
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Physical ability to perform the duties of the position.
